Return and Refund Policy
At DuoDrill, we want you to be completely satisfied with your purchase. If you are not happy with your product, please review our return and refund policy below.
1. Eligibility for Returns
- You may return products within 7 days of receiving your order.
- Products must be in their original condition and packaging, unused, and with all tags attached.
2. How to Initiate a Return
- To initiate a return, please contact our customer service team at duodrillfit@gmail.com or call us at 9394957025 with your order number and reason for the return.
- We will provide you with instructions on how to return the product.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your product.
4. Processing Refunds
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
5. Exchanges
- If you wish to exchange a product, please contact us to discuss the available options. Exchanges are subject to product availability.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at duodrillfit@gmail.com or 9394957025 with details and photos of the issue.
- We will arrange for a replacement or refund, as appropriate.
7. Contact Us
- For any questions or concerns regarding our return and refund policy, please contact us at duodrillfit@gmail.com or 9394957025.