At DuoDrill, we understand that circumstances may change. Please review our cancellation policy below for information on how to cancel an order.
1. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order. After this period, we may have already begun processing your order.
- To cancel an order, please contact our customer service team at duodrillfit@gmail.com or call us at 9394957025 with your order number and request for cancellation.
2. Cancellation Fees
- There are no cancellation fees if the order is cancelled within the allowed time frame.
- If your order has already been processed or shipped, it cannot be cancelled. In this case, please refer to our Return and Refund Policy.
3. Refund Processing
- If your cancellation request is approved, we will process the refund to your original method of payment within 3-5 business days.
- You will receive a confirmation email once the refund has been processed.
4. Changes to Orders
- If you wish to make changes to your order (e.g., address changes, product changes), please contact us as soon as possible at duodrillfit@gmail.com or call us at 9394957025.
- We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
5. Contact Us
- For any questions or concerns regarding our cancellation policy, please contact us at duodrillfit@gmail.com or call us at 9394957025.